Terms of Service

These Terms of Service ("Terms") govern your access to and use of Slabster, a product operated by Zillman Intelligence Inc. ("Slabster," "we," "us," or "our"). By creating an account, connecting a marketplace account, requesting beta access, or using the service, you agree to these Terms.

1. The service

Slabster provides software tools for sports card identification, inventory management, listing draft generation, PSA lookup workflows, and eBay listing publication through connected third-party APIs. Slabster is a software tool. It is not a marketplace, broker, payment processor, shipping provider, authenticator, grading company, appraiser, escrow agent, buyer, or seller.

2. Eligibility and authority

• You must be the age of majority in your province, state, or country and capable of entering a binding contract.
• If you use Slabster for a business, dealer, company, or other organization, you represent that you have authority to bind that organization to these Terms.
• You must provide accurate registration, billing, tax, and contact information and keep it current.

3. Account security

• You are responsible for safeguarding your credentials, devices, API connections, invited users, team members, and all activity under your account.
• You must promptly notify us of suspected unauthorized access, token compromise, or misuse.
• We may require password resets, revoke sessions, disable integrations, or suspend access where needed to protect Slabster, users, or connected services.

4. Connected third-party accounts

If you connect eBay or another third-party account, you authorize Slabster to access that account only for the scopes and actions you approve. You may revoke access through Slabster or the third-party platform. Revocation may prevent Slabster from publishing, revising, syncing, or troubleshooting listings.

You are responsible for actions taken through your connected accounts, including actions by your team members and actions you authorize Slabster to perform. Third-party services are governed by their own terms, policies, fees, restrictions, and availability.

5. Seller responsibility

You are solely responsible for all listings, sales, offers, prices, item descriptions, item specifics, shipping terms, return policies, taxes, buyer communications, disputes, refunds, chargebacks, and compliance obligations associated with any item you list or sell through eBay or any other marketplace using Slabster. Slabster is not the seller of record, buyer, broker, marketplace, payment processor, shipping provider, authenticator, grading company, or escrow agent for any transaction.

You must review and approve each title, description, price, category, shipping setting, return policy, item specific, photo, condition statement, and legal or marketplace requirement before publication. You are responsible for complying with eBay seller policies, marketplace rules, tax obligations, consumer protection laws, authenticity requirements, condition disclosures, and card or collectible restrictions.

6. AI outputs

AI-generated card identification, listing descriptions, category suggestions, pricing suggestions, and related outputs are provided for convenience only and may be incomplete, inaccurate, outdated, or unsuitable for your intended use. You are responsible for independently reviewing and verifying all card details, certification numbers, condition, grade, authenticity, pricing, and listing content before publishing or relying on any output. Slabster does not authenticate, grade, appraise, certify, or guarantee any sports card or collectible.

Slabster does not guarantee listing performance, marketplace search placement, sales, buyer payment, returns, eBay account standing, pricing accuracy, PSA data accuracy, or compatibility with future third-party API changes.

7. Plans, billing, taxes, and refunds

• Paid subscriptions renew automatically until cancelled. You authorize Slabster and Stripe to charge recurring subscription fees, usage fees, and applicable taxes using your selected payment method.
• Plans are billed in Canadian dollars unless otherwise stated. Taxes may vary by province, country, and customer information.
• Each plan may include limits on AI identifications, eBay publishes, PSA lookups, storage, seats, exports, or other features. We may pause affected features if you exceed plan limits.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period unless we state otherwise.
• Fees are non-refundable and non-creditable except as required by law or as set out in this refund policy: if you cancel a paid subscription within 7 days of the initial charge and have not exceeded reasonable trial-level usage (AI identifications, eBay publishes, or PSA lookups), you may request a full refund of that charge at support@slabster.ca. Refund requests after 7 days, for renewal charges, or for usage-based overage fees are granted only at our discretion or where required by law. Approved refunds are issued to the original payment method within a commercially reasonable time.
• Failed or disputed payments may result in suspension, downgrade, loss of paid features, collection activity, or account termination.
• Price changes apply at the next renewal after notice unless a different effective date is required by law.
• Downgrades may reduce limits, seats, storage, integrations, or access to features and may require you to export or remove data.

8. Beta, trials, and pre-release features

Beta, trial, preview, or pre-release features may contain bugs, change without notice, be discontinued, have no service-level commitment, and be revoked or reset. Do not rely on beta features for mission-critical business operations. We may modify or terminate free trials and beta access at any time.

9. Your content and license

• You retain ownership of card photos, inventory records, listing drafts, notes, and other content you submit to Slabster.
• You grant Slabster a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, adapt, and sublicense your content only as needed to provide, secure, support, and improve the service, including through vendors and third-party integrations you use.
• You represent that you have all rights needed to upload, process, list, sell, and otherwise use your content and items through Slabster.
• We may remove or restrict content that appears unlawful, infringing, abusive, fraudulent, unsafe, or likely to create legal, marketplace, security, or operational risk.

10. Company IP and feedback

Slabster, Atlas, software, user interfaces, workflows, models, prompts, documentation, generated templates, branding, analytics, non-user operational data, and all related intellectual property are owned by Zillman Intelligence Inc. or its licensors. You may not copy, reverse engineer, scrape, resell, modify, or create derivative works from Slabster except as expressly permitted by these Terms.

If you provide suggestions, ideas, bug reports, or other feedback, we may use it without restriction or compensation.

11. Acceptable use

You agree not to:

• List, promote, or sell counterfeit, stolen, infringing, illegal, unsafe, misrepresented, or improperly disclosed items.
• Misstate authenticity, grade, condition, certification, provenance, price, shipping terms, return terms, or item details.
• Violate eBay, PSA, Stripe, AI provider, or other third-party platform terms, policies, rate limits, or security requirements.
• Circumvent usage limits, billing controls, authentication, authorization, security controls, or marketplace safeguards.
• Upload malware, abusive content, personal information you have no right to process, or content that infringes third-party rights.
• Interfere with, overload, scan, scrape, benchmark, reverse engineer, or attempt unauthorized access to Slabster or its providers.
• Use Slabster for fraud, spam, phishing, credential harvesting, API abuse, marketplace manipulation, or unlawful activity.
• Share accounts except through authorized team features or permit unapproved users to access paid features.

12. Confidentiality

During beta programs or private business features, you may receive non-public information about Slabster, including roadmap details, pricing, designs, workflows, performance information, or unreleased features. You must use that information only for evaluating or using Slabster and must not disclose it without our written permission.

13. Suspension and termination

We may suspend, limit, or terminate access immediately if we believe there is non-payment, abuse, fraud, security risk, token compromise, illegal activity, violation of these Terms, violation of third-party platform terms, marketplace policy risk, excessive operational load, or legal risk. We may also suspend or disable eBay publishing features specifically where needed to protect users, Slabster, or connected platforms.

You may close your account at any time. After termination, your right to use Slabster ends. We may retain billing records, tax records, logs, backups, dispute records, security records, and other information as described in our Privacy Policy. Termination does not automatically cancel, revise, or remove active listings on eBay or other marketplaces; you remain responsible for those listings and transactions.

14. Third-party services

Slabster integrates with eBay, PSA, Stripe, Anthropic, DigitalOcean, and other providers. We are not responsible for third-party availability, accuracy, support, API changes, policies, fees, account decisions, payment disputes, marketplace enforcement, data handling, or service interruptions.

eBay is a trademark of eBay Inc. PSA is a trademark of Collectors Universe. BGS is a trademark of Beckett Grading Services. SGC is a trademark of Sportscard Guaranty LLC. Slabster is independent and is not affiliated with, sponsored by, or endorsed by those companies.

15. Disclaimer of warranties

To the maximum extent permitted by law, Slabster is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, uptime, accuracy, reliability, completeness, listing success, pricing accuracy, AI identification accuracy, third-party data accuracy, compatibility with third-party API changes, or preservation of data except where caused by gross negligence or wilful misconduct.

16. Limitation of liability

To the maximum extent permitted by law, Slabster, Zillman Intelligence Inc., and their directors, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages; lost profits; lost revenue; lost sales; lost data; loss of goodwill; marketplace account harm; listing errors; buyer disputes; chargebacks; returns; or third-party API outages.

To the maximum extent permitted by law, our aggregate liability for all claims relating to Slabster is limited to the greater of the fees you paid to Slabster in the three months before the event giving rise to the claim or CAD $100.

17. Indemnity

You agree to defend, indemnify, and hold harmless Slabster, Zillman Intelligence Inc., and their directors, officers, employees, contractors, service providers, and affiliates from and against any claims, losses, liabilities, damages, penalties, costs, and expenses, including reasonable legal fees, arising from or related to your listings, sales, user content, connected marketplace accounts, violation of these Terms, violation of third-party platform terms, violation of law, infringement or misappropriation of third-party rights, taxes, shipping, returns, refunds, chargebacks, buyer disputes, team member activity, or any allegation that an item you list is counterfeit, stolen, misrepresented, unlawful, or otherwise improper.

18. Disputes, governing law, and venue

These Terms and any dispute relating to Slabster are governed by the laws of Newfoundland and Labrador and the federal laws of Canada applicable there, without regard to conflict-of-law principles.

Subject to any non-waivable rights you may have under consumer protection law, any dispute, controversy, or claim arising out of or relating to these Terms or Slabster, including its formation, breach, or termination, will be resolved by binding arbitration administered under the applicable rules of the ADR Institute of Canada, Inc. The arbitration will be conducted by a single arbitrator, seated in Newfoundland and Labrador, and conducted in English. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Claims must be brought individually and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding, to the extent permitted by law. Either party may instead bring an eligible claim in small claims court. Either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, confidential information, security, systems, users, or connected services, notwithstanding the agreement to arbitrate.

19. Notices

We may provide notices by email, in-product message, account notice, or posting to our website. You are responsible for keeping your account email current. Legal notices to Slabster may be sent to support@slabster.ca.

20. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date, and we may provide additional notice through the app or by email. Continued use of Slabster after changes take effect means you accept the updated Terms.

21. Contact

Questions about these Terms: support@slabster.ca
Zillman Intelligence Inc.
76 Hollyberry Drive
Paradise, NL A1L 0C7
Canada